To:
K-Designs
Well, our
windows are in! Your installers moved right along -3 days. They even worked in
the rain the last day to complete the job, and to save on another trip down.
They were pleasant and respectful. They removed their shoes always -and
respected our home. Not as long winded as the salesman, and pleasant to talk
to. They did not rushing off when job was done and answered our questions.
But the
windows are quiet. Mold free, great for those of us with allergies. The drafts
are gone! Still waiting on a big southeastern ain storm and strong winds to see
if leaks are gone in dining room window. The rain sometimes sounds like popcorn
popping in the microwave so faintly. And we've missed some storms because they
were so quiet.
We got to
test out the replacement policy right away! The windows were installed on a
Saturday, and the following Thursday my son came home to a bullet hole thru the
window. Thank God no one was home! A ricochet from over a mile away they
figure. Brandon called K-Designs per my instructions; it's on order and should
arrive in 2-4 weeks. 2-4 weeks seems like a long time with a broken window! But
like the free replacement. They said they'd replace for a golf ball, baseball -
none of us that day expected it to be a bullet hole that would need a
replacement.
We like
the way the cranks tuck away. The kids noticed that right away. I'm not upset
over the white vs. brown vinyl choice as I thought I would be. The white is
fine. We are going for quality, and long life of the windows! We've even been
questioned on the windows already, and people are very impressed by the
replacement feature.
So thanks
for the windows,
Jeanette
& Paul Mattison
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